Address Challenges, Streamline Processes & Enhance Overall Safety

In this case study, we’ll review the challenges the district faced—and how Raptor worked with their team to overcome them.

“I know that Raptor’s various systems have improved our safety protocols and I am extremely grateful for the partnership we have. The communication and customer service from Raptor have been the most positive impacts of the system.”

Rachael Freeman, Executive Director of School Safety & Security
Carrollton-Farmers Branch ISD, Carrollton, TX

The Challenge

Carrollton-Farmers Branch ISD, like many school districts, struggled with several key issues in their emergency management protocols:

Inefficient Communication During Crises: Prior to adopting Raptor, the district relied heavily on outdated communication methods such as radios, which proved ineffective in real-time crisis scenarios.
Complexity in Larger Campuses: Middle and high schools, with their larger student populations and more complex movements, found it difficult to maintain student accountability during emergencies.
Consistent Protocols Throughout District Schools: Carrollton-Farmers Branch ISD encountered inconsistency in emergency protocols across its many schools. Each campus had developed its own set of procedures for handling crises. This lack of standardization meant that students and staff moving between different schools could not rely on a uniform set of practices, thereby increasing the risks associated with emergency situations.

How Raptor Emergency Management Helped

Streamlined Communication: The implementation of Raptor Emergency Management significantly improved communication across the district. The system’s chat feature allowed for real-time interaction between school personnel and law enforcement during emergencies. For instance, during a gun incident at Rangeview High School, the chat feature facilitated swift communication, ensuring a coordinated and efficient response.
Empowering Schools to Quickly Address Emergencies: For elementary campuses, the contained setting made it easier to implement drills and real alerts. For larger campuses, the introduction of Raptor’s features, including the Team Assist function, provided a robust solution for managing everyday incidents like medical emergencies and fights. This feature helps ensure that all incidents were documented and addressed promptly. Everyday situations can rapidly intensify in the absence of qualified personnel to detect and address the problem. The Team Assist function in Raptor Alert empowers teachers and staff to seek assistance for situations such as student altercations, upset visitors, or medical emergencies. It alerts a pre-selected group of staff members and facilitates real-time communication through group messaging.
Cohesive and Reliable Processes: Raptor assisted the district in creating a system that could ensure all schools adhere to the same protocols, creating a cohesive and reliable approach to managing emergencies. Raptor helped the district streamline training and drills, enhancing familiarity and confidence among students and staff.

The Results

The adoption of the Raptor Emergency Management system yielded impressive results for Carrollton-Farmers Branch ISD:

Improved Communication: The ability to communicate in real-time during emergencies has drastically reduced response times and increased the efficacy of crisis management.
Enhanced Safety Protocols: The system’s features have made it easier to conduct drills and manage real incidents, particularly on larger campuses where student movement is more complex.
Positive Feedback: The district has received positive feedback regarding the communication capabilities and customer service provided by Raptor.
Widespread Training & Adoption: Training was crucial for the effective use of the new system. The district focused on comprehensive training programs to ensure all staff, including substitutes, were proficient in using Raptor.

Carrollton-Farmers Branch ISD Usage of Raptor Emergency Management

Total number of drill runs: 335
Total number of Emergencies & Team Assists Initiated: 320

Carrollton-Farmers Branch Independent School District in Carrollton, TX, serves more than 24,000 students across 38 campuses.

Inefficient Communication During Crises
Complexity in Larger Campuses
Consistent Protocols Throughout District Schools

Raptor Emergency Management

Improved Communication
Enhanced Safety Protocols
Positive Feedback
Widespread Training & Adoption

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PayK12 District-Wide Single Payment Solution

PublicSchoolWORKS Training, Risk, & Behavior Management Software

- Chris Allen, Crisis Management Technician, Laramie County School District WY

- Michael Barbara, Safety Coordinator, Alhambra (CA) USD

- David Wrzesinski, Director of Safety and Emergency Management, Robinson (TX) ISD

Funding

School Safety Best Practices

School Safety Legislation

Careers

Address Challenges, Streamline Processes & Enhance Overall Safety

Rachael Freeman, Executive Director of School Safety & Security
Carrollton-Farmers Branch ISD, Carrollton, TX

The Challenge

How Raptor Emergency Management Helped

The Results

Carrollton-Farmers Branch ISD Usage of Raptor Emergency Management

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