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Join the Raptor team for a closer look at how CSP helps districts get more from their Raptor products.
Learn MoreRaptor Continuous Success Program (CSP)
Ongoing Expert Support for School Safety and Wellbeing
FROM IMPLEMENTATION TO DAILY PRACTICE
Turn Your Raptor Investment into a Culture of Safety
No two districts approach safety and wellbeing the same way. The Raptor Continuous Success Program (CSP) is an ongoing partnership built around yours. A dedicated Customer Success Manager (CSM) learns how your district works, including its goals, policies, and history, then shapes training, materials, and support around your own procedures and terminology. Each year the plan is adjusted as your people, policies, and priorities change, without compromising the systems you depend on.
A Dedicated Partner Who Learns Your District
Insights That Drive Decisions
A Program That Keeps Up
A Dedicated Partner Who Learns Your District
Most implementations end when the systems are live, but with a dedicated CSM, your staff continuously have in-depth support as needs evolve through changing policies, new priorities, and custom requests.
Insights That Drive Decisions
The Raptor platform contains a tremendous amount of useful data. Together, we’ll review this information monthly, discuss insights, and implement the steps needed to achieve your goals.
A Program That Keeps Up
When staff or policies change, or a district expands its Raptor portfolio, we adjust the plan, accordingly. Annual business reviews help ensure everyone is aligned for the year ahead.
How CSP Works
A Yearly Plan Built Around the District
Launch: Get aligned and trained
Your Customer Success Manager meets with your team to confirm goals, roles, and timelines, then delivers a written implementation plan and hands-on training for staff and administrators. The result is a clear plan and staff who know their part from the start.
Adopt: Make it part of daily practice
Custom certifications, training videos, and signage built on your own procedures and terminology help staff use Raptor consistently, and Train the Trainer sessions prepare your people to onboard new hires. The result is training and reference materials that keep working as staff change.
Optimize: Know where you stand
Your CSM reviews your usage data monthly, evaluates progress toward your goals, and walks you through a written summary and working session. The result is clear next steps and a plan for the year ahead.
See Raptor’s Continuous Success Program in Action
Raptor CSP Reunification Training at Pecos-Barstow-Toyah ISD
See how Pecos-Barstow-Toyah ISD uses Raptor CSP training to practice reunification and prepare staff to reunify students with their guardians.
CSP Services Districts Choose
A Kickoff That Shapes the Written Plan
Raptor confirms goals, roles, and timelines with district staff, then delivers a written implementation plan.
Training and Exercises Led by Experts
Raptor trainers lead hands-on sessions and facilitate exercises with a debrief for staff and admins—onsite or virtual. Every staff member gets direct access to Raptor product experts, which shows the district prioritizes safety and frees principals and other staff from leading training.
Certifications, Videos, and Signage
District-specific certifications show who has completed training, and custom videos and signage reinforce procedures.
Practice Before It Counts
Raptor Week brings Raptor product experts to your schools to rehearse district procedures, then recommend next steps.
Monthly Data Reviews and Progress Tracking
Your CSM reviews the district’s Raptor data each month and assesses progress toward its goals, then adjusts the plan as needed.
System Analysis With a Proposal for Next Steps
A comprehensive review of the district’s Raptor data, with a written summary, working session, and proposal of services.
Discover More About CSP
Success Story
See How
See how Pecos-Barstow-Toyah ISD uses Raptor CSP to prepare staff for reunification.
Learn MoreFrequently Asked Questions
Raptor Continuous Success Program (CSP) FAQs
The Raptor Continuous Success Program (CSP) is an ongoing professional services partnership that helps districts build, grow, and sustain effective school safety and student wellbeing programs. Every district is paired with a dedicated Customer Success Manager who provides personalized guidance, training, exercises, data reviews, and consultation throughout your school safety journey.
Implementation training typically focuses on the school staff who set up the system. CSP extends training and exercises to staff and administrators across the district, tracks progress toward your goals, and keeps your programs current as people, policies, and priorities change, led by a dedicated Customer Success Manager who knows the district’s goals, policies, and history.
Every CSP partnership includes a dedicated Customer Success Manager, monthly data reviews that assess progress toward goals, an annual business review, and ongoing support from Raptor professionals. Districts then choose services from the CSP service menu, organized by stage:
- Launch: A kickoff with a written implementation plan, staff and admin training, and train-the-trainer sessions.
- Adopt: Custom certification, videos, and signage, plus joint reunification training with the “I Love U Guys” Foundation (Raptor Reunification only).
- Optimize: Monthly data reviews with progress assessments, a system analysis (a deeper data review with a proposal of services), Raptor Week, and training and exercises with a debrief.
CSP covers all Raptor products, and districts draw from the same service menu regardless of which they use. New products receive CSP services within six months of availability. From a single school to a district with 100+ buildings, the CSM matches services to the district’s size and goals. A few services are specific to individual products, such as joint reunification training with the “I Love U Guys” Foundation, which is available only with Raptor Reunification.
Scope and pricing of Raptor Continuous Success Program depend on the size of the district and the products it currently uses, so you’ll need to speak to a Raptor specialist to explore options. A multi-year partnership gives the program time to mature, and a three-year term is available but not required.