Overwhelming Workload and Slow Processes
The process of clearing background checks for volunteers was manual, slow, and labor-intensive. It took up to three weeks to clear a volunteer, with the department handling frequent calls from volunteers inquiring about their clearance status. With nearly 42,000 active volunteers, this not only delayed volunteer onboarding but also placed a heavy workload on the department’s 4-person staff.
The integration of Raptor and JDP greatly improved the volunteer clearance process’s efficiency. Automating background checks to verify a volunteer met state requirements significantly reduced the time to get volunteers through the process. This allowed the department to swiftly focus on individuals with hits on their criminal records, speeding up decision-making on volunteer clearances. Automating the application and review process with leading technology removes countless hours of tedious work.
And, because Raptor Volunteer Management also instantly screens each applicant against the sex offender registry in all 50 U.S. states and territories and custom databases, they can rest assured knowing their volunteers meet state requirements and district protocols for safe individuals working in Houston ISD schools.
The ability to pull reports from Raptor provided the department with valuable data that could be shared with upper management, showcasing the volume of work and the efficiency improvements gained through the integration. These insights were instrumental in highlighting the department’s achievements and areas for further optimization.
The integration cut the volunteer background check process from up to three weeks and manual review process to an automatic procedure, saving time and effort.
The turnaround time for completion of background checks ranges:
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