Technology Manager

Safeguarding schools, and their data, begins with a partner you can trust.

Information Gatekeeper

As your district’s technology leader, you are constantly examining solutions that can affect improvements, reduce cost, manage risk, and enhance efficiency to maximum learning gains and return on investment. Data security, ease of implementation, and ongoing support are table stakes for any safety solution on your campuses.

A Trusted Partner

The Raptor School Safety Suite provides the security of a robust SaaS platform, connections into your SIS, and integrates directly into your local 911 PSAP center.

Our successful completion of the System and Organization Controls (SOC) 2® Type 1 examination represents our dedication to the security and privacy of your information—we are doing our part to keep your information protected. We know it is an important part of our role in school safety and security.

Data Security and Compliance

Protecting our customers’ sensitive data is of paramount concern. Raptor maintains a comprehensive data security program and regularly reviews our security infrastructure, policies and procedures to ensure the protection of customer’ data.

What Our Customers Say

"Having an all-in-one solution, like Raptor is the best!"

"I really like the group messaging feature in the Raptor Alert app. This has allowed for real-time communication during both drills and emergencies. All staff have jumped on board, likely because of its ease of use. This has allowed district office staff to have peace of mind without rushing to a scene prior to knowing the full scope of the situation."

"Please continue to KEEP the absolutely amazing customer service reps and sales staff as motivated and trained as they are. I have dealt with Raptor for approx.10 years, in various levels and have had only the absolute most supportive interactions with them."

Raptor Essentials for Technology Managers

Cloud-based Software

Raptor is a cloud-based solution that doesn’t take up space on your district’s servers
All-in-one installer and enterprise identity management make implementing Raptor solutions easy and highly automated
Raptor uses Microsoft® Azure® as our cloud vendor to provide reliable data handling and security, including 99.95% uptime

Data Security & Privacy

Raptor has successfully completed SOC 2 Type 2 examinations, ensuring the highest levels of security and privacy of customer data
Data is two-way encrypted using 256-bit AES encryption both at rest and in-transit
Raptor conducts regular system security audits and continuously monitors logins, system usage patterns, and usage frequency

Integrations

Raptor supports Single Sign On with the district’s Identity Provider, typically Active Directory, enabling automated user provisioning, role assignment, and authentication
District Student Information Systems (SIS) are easily synced with the Raptor system through RaptorLink via Clever or ClassLink
See product-specific content for additional information

Technical Support

Raptor Technical Support Experts are available to assist customers via email, phone, or remote assistance. Live customer support is available Monday through Friday, 6 AM – 6 PM CST. The 24/7 online Knowledge Base features videos, FAQs and Raptor troubleshooting guides
Product releases occur on a regular basis and are fully tested by a standard QA process

Panic Alert

Raptor Alert runs on a standard configured personal computer with Internet access. The Raptor system can be accessed through multiple Internet browsers, including Google® Chrome®, and Microsoft Edge. Our Raptor Alert mobile application solution is compatible with iPhone IOS 14-18 as well as Android version 9 to version 14
The mobile app has biometric login by using a device’s native Touch ID or Face ID for quick access, allowing personnel to respond and resolve incidents swiftly. Raptor supports all industry-standard device biometric types for both Apple and Android operating systems, on both smartphones and tablets
Raptor Alert does not track user location except during an active emergency
The SIS and Raptor system sync means student roster data is automatically ingested, along with visitor and volunteer details in the visitor management system, so you have a complete picture of who is in your building during an incident
Desktop & mobile access to emergency procedures, incident activation controls, and sophisticated communication tools
Raptor Alert calls connect to the local PSAP via standard E911 calls
Connected to RapidSOS for sharing precise location data and emergency details with 911 and dispatch operators
Integrated with Mutualink to initiate connected voice and video, letting any agency talk to and share information with partners on demand

Visitor Management

Every visitor is screened against the sex offender databases in all 50 states, as well as your district’s custom databases
Maintain accurate and reliable record-keeping for every visitor who enters your buildings
Quickly and easily create reports for the entire district and individual schools
Easy implementation of scanners and printers with kiosk options available

Volunteer Management

Scalable platform that tracks an average of 400K volunteers donating more than 11 million hours to districts across the nation every year
The secure online system speeds the application process for volunteer background checks
Providing a “green” solution for volunteer management that eliminates paper applications every year

StudentSafe™

Raptor’s patented StudentSafe software brings together the systems that help schools recognize, document, support and manage the wellbeing of individual students
Any school staff member or administrator can log in to StudentSafe and enter a low-level concern by providing some basic information. Schools establish categories of concerns at the district level. When a staff member logs in, they select the student, a category and write a few notes. Additionally, the StudentSafe dashboard will provide a quick view for authorized staff to easily identify students that may need early help and support
StudentSafe includes four-dimensional provisioning enabling your district to configure permissions in a highly detailed and precise manner