Product Manager

In 2002, we had a vision to build the first web-based visitor management system designed for K-12 schools and Raptor Technologies was born. Today, Raptor is trusted to protect over 32,000 K-12 schools across our nation and Raptor continues to develop innovative, integrated school safety technologies. Our mission is to protect every child, every school, every day. Located in the cultural Heights neighborhood of Houston, TX, Raptor is in a great location with a very open, collaborative environment. The company’s mission is to keep protect every child, every school, every day – which fosters a great group of teams working together to give school districts great software products. To facilitate a collaborative product development process, we prefer team members to be co-located in our office. Raptor provides web-based, mobile software products and integration services.

Job Description

We are looking for an experienced Product Manager who is passionate about users, problem solving and building products that customers love. You are end-to-end responsible for planning, executing, and leading cross-functional teams to set and meet objectives and key results. You will work cross-functionally with executive leadership, sales, client and professional services, designers and engineers to perform key feasibility studies to discover, validate, design, build and roll-out products, features, and enhancements that deliver the company’s vision and strategy.

Responsibilities

  • Collaborate with the Product Management team and stakeholders to understand the customer, business and market needs and ensure alignment with product portfolio vision, portfolio roadmap & integration and stability across verticals and products
  • Create SaaS, mobile, and cloud-based product strategies to increase customer adoption and drive new sales
  • Understanding market needs and competitive market forces
  • Work directly with customers to understand their product needs
  • Interface and engage with business users
  • Understanding, prioritizing and defining the customer and business needs, while working as a member of an agile development team to deliver the product
  • Evaluating customer and market needs to prioritize the work of development teams via sprint planning and longer-term roadmaps
  • Evaluating and understand product usage, data, and analytics to inform decision making
  • Ensure the requirements represent the solution to the business need and not simply satisfying the current symptom
  • Develop realistic, aggressive delivery timelines in coordination with product management, development, creative and other stakeholders
  • Providing the leadership to resolve any impediment across the whole product life cycle for Hosting, Support, Marketing, Training, and Sales which are preventing the achievement of desired outcomes
  • Manage the product life cycle from conception through release, go-to-market, and beyond to ensure adoption and monetization goals are achieved for the customer and Raptor
  • Defining and communicating a vision and roadmap for your product for the short-term, mid-term, and long-term horizons
  • Maintain a high degree of communication across technology, development, support, implementations, sales and marketing departments in the execution of these goals
  • Developing and leading Go-To-Market campaigns to achieve the desired adoption, customer value delivery and business outcomes for Raptor
  • Develop, present, and execute product go-to-market plans, partnering strategies, product positioning, white papers, product briefs, sales training, partner training and competitive analysis

Requirements

  • Three or more years of Software Product Management experience
  • Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline. Education requirements may be satisfied with commensurate experience
  • Strong experience in SaaS and cloud-based products a must
  • Strong agile SDLC experience a must (with use of JIRA or Azure DevOps / Team Services)
  • Mobile ecosystem and product experience a plus
  • Experience in lean, dual-track agile discovery and delivery techniques
  • Strong leadership and project management skills
  • Highly organized with the ability to prioritize and track multiple tasks to successful completion
  • Strong communication skills with executive-level management
  • Strong verbal and written communication skills, strong analytical, technical and problem-solving skills, ability to manage multiple projects simultaneously, flexibility and adaptability to change, decision-making and critical thinking skill
  • Enjoy working in highly active and collaborative cross-functional agile product teams
  • Understanding of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns
  • Always accessible and participates proactively and constantly in the team activities
  • Ownership mentality to lead the team through direct management, peer collaboration, and influencing others to deliver quality solutions in a timely manner
  • Participate in and give presentations at conferences and training

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