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Raptor tech support got a 10 because I always get immediate, efficient and effective support. You always get me back on track in a timely manner. Thanks.
Excellent Tech Support and awesome customer service. My call was taken by Julia. She was very patient and very knowledgeable. She also gave me some advice and recommendations so that the issue would NOT persist. Clearly went above and beyond to keep the customer satisfied. Clearly an asset to your company. Thank you Raptor Tech.
It was a well-planned out (training) webinar and looks like we made a great choice going with Raptor.
EXCELLENT customer service and she stayed on the phone with me until all of my issues and questions were resolved.
I was very pleased with Raptor Tech support. This was my very first time ever calling you guys and did not know what to expect. Keep up the good work!!! You're awesome.
Your support person, Brian, was just GREAT! ...I am VERY happy that your company has their tech support staff so well trained and in the USA. AND, it was fast and I got connected with him almost immediately: only a one minute wait time, which is unheard of in our respective industries.
Julia is awesome. She told me exactly what I had to do to resolve my issue, and even phoned me back when she discovered additional information that was pertinent to my situation.
Raptor provides an invaluable security tool, and the IT support people and always friendly and efficient.
Your support answered the call almost immediately. Vu knew the answer to my issue and remotely uninstalled the older version and installed the new version without much help from me. GREAT! As a tech for 25 years, I have installed all sorts of programs, thousands of times. I have called support desks hundreds of times, yours is The BEST, by far. Thank you all.
Very quick in response to help with technical issues. Help right over the phone and are very friendly and go through step by step to where I can understand. They take their time to answer all questions. Give helpful hints on what to do next time the same issue happens. Very courteous!!!